Deep Listening - Impact beyond words - Oscar Trimboli adaptive workplace listening and why its different from active listening
Jan 30, 2024
Nicole Lowenbraun, a content director and executive speaker coach, and Maegan Stephens, a senior communication services director with a PhD, share valuable insights on adapting listening styles in the workplace. They discuss the SAID model—Support, Advance, Immerse, and Discern—each addressing different listening goals. The duo emphasizes the need for tailored communication to meet speaker needs and highlights the costs of poor listening, like missed deadlines and reduced trust. Plus, they reflect on their book-writing journey, filled with surprising challenges and practical guidance for effective workplace communication.
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SAID: Four Goals, Four Styles
- The SAID model maps four listening goals to four styles: Support, Advance, Immerse, Discern.
- Each style is valuable; misuse happens when a listener defaults to their preferred style regardless of the speaker's need.
Resist Pushing Momentum When It's Not Needed
- If your default is Advance, resist interrupting or giving unwanted advice when a speaker needs something else.
- Match your style to the speaker's goal to avoid taking over or causing harm.
Lean Into Context When Asked To Immerse
- When a speaker's goal is Immerse, focus on content and context rather than immediate action.
- Resist skipping context-setting just because there's no immediate next step.