The Dentalpreneur Podcast w/ Dr. Mark Costes 2351: By The Numbers: Hygiene and Associate KPIs
35 snips
Oct 6, 2025 
Dr. Chris Green, a dynamic dental coach and co-founder of Practice Launchpad, teams up with Dr. Addison Killeen, author and co-founder of the Dental Success Network, to discuss key performance indicators (KPIs) in dental practices. They highlight the balance between data and team culture, emphasizing the roles of hygienists in profitability. The duo shares strategies for effective onboarding, productivity metrics, and goal setting, while introducing simple tools like visual scorecards to keep practices focused and thriving.
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Track Treatment Plan Dollars Weekly
- Track dollars of treatment planned and case acceptance to work backwards to daily production needs.
- Monitor treatment plan dollars weekly or monthly to spot trends and coach associates accordingly.
Doctors Own Production After Seeing Data
- Chris had associates whose production swung wildly and traced it to treatment plan dollars, not new patients.
- After showing the numbers, the doctors took ownership and shifted from blaming external factors.
Visibility Changes Behavior
- Merely knowing your numbers changes behavior (Hawthorne effect) and often improves performance.
- Sharing KPI visibility motivates teams without punitive measures.
