The Brainy Business | Understanding the Psychology of Why People Buy | Behavioral Economics

527. Deep Listening: The Secret to Connection and Understanding

Aug 28, 2025
In this engaging discussion, Emily Kasriel, an award-winning journalist and executive coach, shares insights from her Deep Listening Project, aimed at bridging communication divides. She emphasizes the transformative power of deep listening in forging stronger relationships and effective leadership. Listeners discover the eight essential steps to practice deep listening, the importance of silence and presence, and how empathy can enhance our connections. Through poignant anecdotes, Emily illustrates that understanding diverse perspectives is crucial, even in the face of disagreement.
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INSIGHT

Being Heard Reduces Extremity

  • Feeling heard reduces attitude extremity and defensive postures.
  • Acceptance of the person, not agreement, paves the way for openness and connection.
ANECDOTE

Pharmacy Conversation On Loneliness

  • Emily shared a pharmacy encounter where a woman opened up about fearing she'd die before her grandmother.
  • The woman thanked Emily for listening, illustrating how rare and healing being heard can be.
ADVICE

Be Fully Present

  • Be fully present: remove devices and notice mental distractions.
  • When your mind drifts, gently recenter on the speaker to regain focus.
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