In today's episode, I want to get real about managing people and being a leader…not my strong suits.
I've struggled with it, especially because I tend to avoid confrontation and tough conversations.
I've noticed I tend to either be too soft or too blunt in feedback.
And a big reason behind this is my personal relationship with criticism.
For me, I want direct feedback. But I've learned not everyone is like that.
In fact, my partner and I at Escape Climbing realized this the hard way when we scaled our team.
Our directness hurt a lot of feelings, and it was clear we needed to refine our leadership approach.
When providing feedback, ask…”What were you thinking?" instead of "Why did you do this?"
Starting with "why" often puts people on the defensive and hinders open communication.
Remember, systems fail, not people.
Our aim is to refine those systems by learning from mistakes.
So, the next time you're faced with delivering feedback, try focusing on the process and the thought behind the actions.
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