Ep225: New technology is NOT a panacea for the banking industry, banks need to pay attention to the human dimension too!

Steve Morgan, Banking Industry Market Lead, Pegasystems

Accelerate digital transformation and improve customer service may well be the key mantra for many banks now but it is not just about digital banking technology, it is about bringing people with you – both customers and staff. It is about delivering personalised actions for people across the board in payments, lending and financial management. Robin Amlot of IBS Intelligence speaks to Steve Morgan, Banking Industry Market Lead, Pegasystems.