People and Strategy Leadership in the Age of AI with Cisco’s CHRO
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Apr 18, 2025 In this enlightening discussion, Kelly Jones, Chief People Officer at Cisco, shares her 18-year journey in HR and the pivotal role of AI in enhancing employee experience. She emphasizes building trust while integrating technology in the workplace. Kelly discusses the importance of empowering teams through delegation and navigating post-pandemic challenges like flexible work options. Plus, she highlights how AI can personalize development opportunities, making well-being a priority to drive positive business outcomes.
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AI Should Improve Employee Experience
- AI conversations often focus narrowly on productivity and fear instead of employee experience uplift.
- Kelly sees huge opportunity to use AI for personalization and removing administrative drudgery.
Give Time Back And Personalize Growth
- Use AI to automate low-value administrative tasks and give employees time back.
- Personalize learning and internal mobility with AI-driven suggestions and microlearning in the flow of work.
Treat Well-Being As Business Strategy
- Treat well-being as a measurable business investment and embed support across the employee lifecycle.
- Experiment with AI interventions to detect needs and deliver timely resources for wellbeing.