Comp and Coffee AI overload? What HR Tech 2025 got right (and wrong)
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Nov 7, 2025 Peh Keong Teh, Chief Product Officer at Payscale, Mark Feffer, a contributing analyst at 3Sixty Insights, and Olivia Sedler, Senior Product Manager at Payscale, dive into the realities of AI in HR tech. They discuss how practitioners are now demanding measurable results instead of hype and how AI should alleviate mundane tasks while enhancing human strategy. The team also explores AI’s role in improving employee self-service and bridging data gaps, emphasizing the importance of governance and transparency as AI adoption ramps up.
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Technology Over Problem Framing
- Many vendors center their pitch on the AI technology rather than the HR problem it solves.
- Peh warns customers must dig through AI noise to find practical workflow benefits.
Build From User Pain Points
- Focus AI work on real user pain rather than adding flashy features.
- Olivia says empathize with users and center product around their hardest comp problems.
Let AI Handle Repetition, Humans Guide Strategy
- Use AI to remove repetitive operational work and free time for strategy.
- Peh says AI should surface intelligence while humans interpret contextual strategy and decisions.