Everyone is familiar with South Africa as a CX destination. Maybe you have also worked with Egypt and a few others too, but Martin Roe, the CEO of CCI Global, is on a mission to build far greater customer service capabilities in many other African nations. Martin is a Brit based in Dubai and Peter Ryan called him to talk about the development of many emerging CX destinations in Africa.
https://www.linkedin.com/in/martin-roe-55a4724/
https://www.cciglobal.com/
