Business of Architecture Podcast How Modern Firm Leaders Use Software to Scale Smarter | EP681
Apr 6, 2026
Matt Cooper, CEO of BQE Software, veteran at scaling software and modernizing firm tools. He discusses replacing outdated firm habits with real-time dashboards. He shares lessons from hotels and restaurants applied to architecture. He explains what modern firm management software actually covers and why simpler, customer-driven features win.
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Architecture Lags In Firm Management Software
- Architecture firms have adopted firm management software more slowly than other industries despite modern UX being available.
- Matt Cooper observed lower adoption rates and attributes it to poor past products and demanding, design-focused firms.
Cross Industry Lessons From Hotels And Lawn Care
- Matt worked across verticals like hotels and lawn care before joining BQE, bringing cross-industry lessons.
- He applied procurement software lessons from hotels where missing supplies directly damage customer experience to firm management.
Make Customer Listening A Core Process
- Listen to customers relentlessly and translate feedback into product decisions.
- Matt personally held hundreds of customer conversations and gives every customer his email to surface real needs.