Defining the Line: Protecting Focus from Customer Distraction

In this episode of the Manufacturing Automation Podcast, Michael and Matt unpack the hidden cost of trying to be too helpful. They talk through how well-meaning customer interactions can quickly spiral into distractions—and what it takes to stay focused on your core business. From learning when to say no, to redesigning how help is offered, this episode dives into the hard work of protecting team capacity without sacrificing customer trust.