Faster with Bill Chambers Power Meter Series. Interview with Michael Naughton, Chief Operations Officer Nielsen Kellerman.
Jun 7, 2024
In this chat, Michael Naughton, COO of Nielsen Kellerman and a seasoned engineer with nearly three decades at the company, shares his journey from novice rower to industry leader. He recounts the fascinating evolution of NK's iconic products like the Cox Box and the adaptation after the fallout with Concept2. Michael highlights the diverse markets for their Kestrel instruments, discusses customer-driven innovations, and teases future developments in rowing tech. His insights on product development post-COVID and the future of rowing gear are particularly engaging.
AI Snips
Chapters
Transcript
Episode notes
Customer Support Shapes R&D
- NK uses direct customer support and field feedback to guide product development.
- They interpret user problems to create new models, like instruments for cattle heat stress.
Be Wary Of Touchscreens On The Water
- Evaluate touchscreens and color displays for water use carefully before adding them.
- Prioritize sunlight readability and battery life over flashy features to deliver real value to rowers.
Request NK's Protocol For App Integration
- Contact NK to get their communication protocol when building apps that read SpeedCoach/CoxBox data.
- NK shares the protocol selectively and supports developers who integrate with their devices.