Kathy Juve is the EVP, Customer Experience Technology & Insights Division, at Concentrix. She is based in Orlando, Florida.
Kathy is focused on looking forward to the future of CX - especially looking how customers are behaving, emerging technologies, and digital transformation.
In this episode Kathy talks about the rush to digital transformation as a response to the Covid-19 coronavirus pandemic.
https://www.linkedin.com/in/kathyjuve/
https://www.concentrix.com/