Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19
Introduction
00:00 • 3min
Len Hersten, Come on In, He Adam, Hey, Thanks for Having Body.
02:33 • 4min
Complacency Kills Brands and Organizations
06:12 • 4min
The Sign of a Good Speaker
10:21 • 4min
The Quickest Way to Turn Off a Customer or Client Is to Not Meet Expectations
14:00 • 2min
The Danger of Success
16:00 • 3min
Do as I Say, Not as I Do, and You're in Danger
19:02 • 2min
Do You Have a Commitment to Complacency?
21:15 • 3min
Do You Know if You're Going to Walk Away From Your Station?
24:17 • 5min
What Is Your Purpose?
29:04 • 2min
Zappos - What Your Customer Service Representative Would Do?
30:40 • 3min
What Is Successfully Like for Organization?
33:28 • 3min
Irand Metrics Can Go Wrong
36:05 • 4min
Do You Have a Process to Fight Complacency?
40:24 • 3min
Traffic Stops - Why the Hell Did They Stop Him There?
43:46 • 1min
The Erosion of Trust in Law Enforcement
45:16 • 3min
The Importance of Both Briefing and D Briefing
48:33 • 5min
Email Marketing
53:17 • 4min
Is Your Pitch for Your Service Already Successful?
56:56 • 4min


