Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) Defining, Measuring, and Communicating the Value of AI
7 snips
Feb 26, 2026 Sathish Muthukrishnan, Ally Financial’s AI and data leader guiding regulator-conscious scaling. Nick Colisto, Avery Dennison’s CIO driving measurable digital transformation. They debate governance-first AI, human-in-the-loop safeguards, training risk and audit teams, multi-vendor platforms, CFO-grade ROI tracking, and when to claim AI value in SaaS. Practical strategies for scaling AI responsibly in regulated, board-visible environments.
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Begin With Guardrails And Low-Risk Use Cases
- Start AI programs with clear guardrails: internal-only use cases, human-in-the-loop, and protecting company data.
- Ally.ai began with customer care summaries, iterated accuracy from 40% to 80%, and gained 90% agent acceptance over six months.
Win Over Customer Care First
- Use frontline teams to validate and evangelize AI: Ally piloted call summarization with customer care reps.
- Accuracy rose from 40% to 80% and agent acceptance hit 90%, turning them into vocal advocates.
Anchor AI To Existing Strategic Experiences
- Anchor AI projects to existing strategic digital experiences and company strategies rather than treating them as separate goggles.
- Avery Dennison mapped AI ideas to four digital experiences and five corporate strategies, with a DICE fund for experiments.