The Josh Bersin Company What Does "AI-Literacy" Really Mean?
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Mar 28, 2026 A practical tour of what “AI literacy” really involves, from prompting and context to role-specific skills. They compare prototypes to production-grade agents and explain why data sources, rubrics, and governance matter. The conversation also touches on bias, legal risk, and how IT and business teams must collaborate to build reliable AI tools.
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Practice Role Specific Prompting
- Learn practical usage: where to put files, images, how to prompt, and how to create outputs for your role.
- Tailor prompts with specific context and constraints to get better, actionable responses in your job function.
Simulated Company Prompting Exercise
- Bersin ran a simulated company exercise where HR used a complex prompt to teach Galicia [Galileo] about the firm's problems.
- The clearer the company context in the prompt, the higher quality the diagnostic and proposed solutions.
Use Rubrics To Impose Guardrails
- Build rubrics and rulebooks so probabilistic AI follows fixed organizational boundaries and safety rules.
- Use operating manuals as authoritative sources and instruct the AI to 'use the manual and refer to the manual' to avoid guessing.