464: How to Balance Care and Accountability When Leading Remotely, with Jonathan Raymond

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Apr 13, 2020

Join Jonathan Raymond, founder of Refound and author of *Good Authority*, as he spills the secrets to remote leadership. He introduces the Accountability Dial, a practical framework for balancing care and accountability. Discover how to navigate tough feedback conversations while fostering a growth-oriented team culture. Jonathan emphasizes assuming positive intent and the power of structured one-on-ones for meaningful connections. Tune in to learn how empathy and accountability can coexist in today's virtual workplaces!

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ADVICE

Accountability Dial for Virtual Teams

Use the Accountability Dial, a five-step framework, to balance performance and care.
Adapt the principles for virtual leadership, as some tactics differ online.

ADVICE

Proactive Mentions in Virtual Environments

Proactively address issues with "mentions" instead of waiting.
Use informal check-ins and private chats in virtual settings.

ADVICE

Balancing Positive and Negative Feedback

Use positive reinforcement alongside addressing performance issues.
Regular mentions normalize conversations and make addressing problems easier.

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Jonathan Raymond: Good Authority

Jonathan Raymond is the founder of Refound, where he and his team work with organizations to create a company culture based in personal growth. He’s the author of the book Good Authority: How to Become the Leader Your Team Is Waiting For*.

Jonathan’s team recently released The Good Accountability course* to help leaders have great feedback conversations with their teams. If you are working to get better at accountability, it’s the most useful framework I know of to balance care for people and accountability for results.

In this conversation, Jonathan and I discuss the Accountability Dial, how it’s most useful when leading virtually, and the importance of taking the first step.

Key Points

You don’t get to look good and grow at the same time.

Assume positive intent, regardless of where you are on the accountability dial.

The Accountability Dial:

The Mention: In real-time (if possible), pull them aside to offer an observation about an undesired behavior.
The Invitation: Provide 2-3 examples of how that behavior is a pattern or theme they can work on.
The Conversation: Use your weekly one-on-ones to dive into how the pattern is holding them back.
The Boundary: Collaborate together to decide next steps and set a timeline for making a change.
The Limit: Before giving up, have one more heart-to-heart to give them a final chance for meaningful change.

Resources Mentioned

The Good Accountability course*
Good Authority: How to Become the Leader Your Team Is Waiting For* by Jonathan Raymond
Refound (Jonathan’s firm)

Book Notes

Download my highlights from Good Authority in PDF format (free membership required).

Related Episodes

Five Steps to Hold People Accountable, with Jonathan Raymond (episode 306)
Effective Delegation of Authority, with Hassan Osman (episode 413)
How to Start Managing Up, with Tom Henschel (episode 433)
The Way to Be More Self-Aware, with Tasha Eurich (episode 442)

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