The High-Performance Trap: Is Your Top Producer Holding Your Revenue Hostage?

When your top provider resists structure but brings in big revenue, what do you do? In this Coaching Hotline episode, I break down how to protect your practice without losing your leadership edge. I talk about rental salon energy, sticky patients, how to build team confidence around cross-recommending services and how to keep your signature offers fresh all year without constantly reinventing your menu. Get ready to lead with clarity, set the standard, and build a business that doesn't hinge on one person's personality.

HIGHLIGHTS

• How to handle a high-performing provider who resists structure.

• Why "rental salon energy" inside your clinic is a liability.

• How annual roadmaps and the CARES process increase patient stickiness.

• What to do when team members resist cross-recommending services.

• What to track to uncover misalignment and sales gaps quickly.

• How to keep your core packages fresh all year without constant new offers.

• Why repetition and documented results actually make selling easier over time.

RESOURCES + LINKS

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Apply for The Med Spa Advantage HERE

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Heather: @heatherterveen

Website: heatherterveen.com