“Can I speak to your manager?”

Asking for the manager can be loaded. It can reveal who we think holds the power in a business—and who we think doesn’t. So what should a customer do when they’re not getting the right service? Jason Suerte Felipe shares his experience handling this question as a retail cashier. Beauty practitioner Asha Allen-Silverstein tells us why people don’t believe she owns her own business as a Black woman. Dr. Laura Morgan Roberts sheds light on the history of the worker-customer power dynamic and where it comes from. Find the webcomic by Amie Wilensky for this episode on our Instagram @IQ_Podcast Connect with our guests below: Jason Suerte Felipe: Ig @JasonSuerte Asha Allen-Silversetin: Ig @torontobrowsxbeauty Dr. Laura Morgan Roberts: Tw @alignmentquest Amie Wilensky: Ig: amiewilenskyart For transcripts of this series, please visit: https://www.cbc.ca/radio/podcastnews/inappropriate-questions-transcripts-listen-1.6740372