The Unmistakable Creative Podcast

Best of: Jedi Mind Tricks of an FBI Hostage Negotiator with Chris Voss

26 snips
Feb 15, 2019
Former FBI hostage negotiator, Chris Voss, shares his Jedi mind tricks, discussing the concept of deference and how it gives you the upper hand in negotiations. He also talks about his book 'Never Split The Difference' and his company, the Black Swan Group, which applies crisis techniques to the business world. Gain insights from one of the most influential voices in negotiation to transform your life and career.
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INSIGHT

Three Conflict Types

  • People's responses to conflict fall into three categories: fight, flight, or make friends.
  • Mirroring and labeling are effective negotiation tactics across all three types.
ADVICE

Mirroring in Negotiations

  • Use mirroring in negotiations by repeating the last few words spoken.
  • This encourages the other person to elaborate and reveal more information.
ADVICE

Mastering "No"

  • Instead of seeking "yes", trigger "no" to make others feel safe and less defensive.
  • Follow up by confirming their reasoning with "That's right", not "You're right" or "Yes".
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