From First App to Lasting Impact: Daniel Lourenço on Driving Enterprise Success with OutSystems

Buying a platform is easy. Building value on it takes strategy, structure, and champions.

In this season’s final episode of Drag & Drop, Daniel Lourenço shares his remarkable 20-year journey at OutSystems from developer to leading the expansion in Asia-Pacific, to driving global customer success.

We unpack what truly makes customers succeed with OutSystems: from choosing the right first project to building internal champions, and why owning your platform internally is key to long-term sustainability.

Key takeaways:

🔘 How to define customer success beyond go-live
🔘 Why your first app determines long-term adoption
🔘 The critical role of internal champions in scaling success
🔘 How to balance partners with internal capability
🔘 When and how to build a Center of Excellence (COE)
🔘 The impact of Workbench, Mentor, and the O11 + ODC Unified Platform

From first app to first value and from first value to lasting impact.
If you’re leading a low-code or AI transformation, this episode is your blueprint for scaling success.

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Website: itracusa.com
Contact: Feroz Khan

🎙️ This episode is brought to you by ITRAC.

ITRAC builds AI-ready, low-code-enabled teams.

We help organizations move from AI pilots to real production execution through:

• Strategic Staffing
• Enterprise AI & Low-Code Training
• Agentic AI Bootcamps
• CoE & Governance Advisory

AI creates momentum.
Execution creates advantage.

Whether you're scaling delivery or building your AI capability — we help you build it right.