Marketplace All-in-One Making AI work — for work
Feb 3, 2026
Christopher Mims, Wall Street Journal technology columnist and author of How to AI, offers practical guidance on using AI at work. He discusses how managers overestimate time savings and why change management matters. He compares AI to assembly-line robots for routine tasks and shares corporate examples like Clorox using generative tools for creative leaps.
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Bosses Overestimate AI Productivity
- Managers overestimate AI time savings compared with workers' experiences, creating a dangerous disconnect.
- Christopher Mims warns this gap fuels pressures to keep headcount flat or cut jobs.
Treat AI Adoption As Change Management
- Change management is essential when integrating AI into workflows across teams.
- Treat AI adoption as a collective process that requires time and coordination.
Start With Basic Tasks For Agentic AI
- Identify simple, repeatable tasks where agentic AI can reliably assist, like call analysis.
- Deploy AI as an always-on assistant to surface suggestions and reminders for workers.
