Find a transcript and more show notes on our Substack: https://designbetterpodcast.com/p/hiroki-asai
Airbnb and Apple have a few things in common: They’re both design-centric companies, they sell products through best-in-class marketing, and they’ve achieved incredible success by focusing on the customer. There’s one more thing they have in common—Hiroki Asai who currently leads marketing at Airbnb and formerly led marketing at Apple during their most historic product launches.
We spoke with Hiroki about his time at Apple and the key elements of their marketing playbook, as well as how he reinterpreted Apple’s values in Airbnb’s culture. We also spoke about the importance of dogfooding, or as John Maeda calls it, “wine tasting,” your own products. And we learn how Airbnb shifted away from traditional product managers, and how that affected their marketing and design processes.
Bio
Hiroki Asai oversees all of Airbnb’s marketing efforts, as well as Airbnb's in-house creative teams. Hiroki is responsible for maintaining Airbnb's strong global brand and sharing the story of our millions of hosts who offer unique homes and experiences to guests around the world.
***
Subscribe to DB+ to get episodes a week early and ad-free. Plus, every month, you're invited to exclusive AMAs (Ask Me Anything) with big names in design and tech, from companies like Nike, Netflix, and the New York Times who will answer your questions directly.
Early bird subscribers get 50% off for the first three months. Visit designbetter.plus to learn more and subscribe.
***
Visiting the links below is one of the best ways to support our show:
Methodical Coffee: Roasted, blended, brewed, served and perfected by verified coffee nerds 🤓. We have our very own Design Better roast at Methodical, grab some here to fuel your creativity: https://methodicalcoffee.com/products/design-better-coffee
American Giant: Makers of the best hoodie on the planet, their clothing is American-made, ethically produced, and built to last. What more could you ask for? Save 20% off your first order with American Giant using our promo code DESIGNBETTER at checkout. dbtr.co/americangiant
Gusto: We’re big fans of Gusto, who make it easy to run payroll, set up healthcare and other benefits for your business. They’ve made setting up the HR infrastructure for Design Better a breeze. Gusto is also one of the best designed SaaS tools out there.
Design Better listeners get 3 months free once they run their first payroll - Go to gusto.com/designbetter to sign up.
Design Better