RunAs Radio Managing for Failure with Amy Norris
15 snips
Oct 8, 2025 In this engaging conversation, Amy Norris, a graphic designer turned software developer at Dimensional Innovations and volunteer with Kansas City Women in Tech, delves into fostering a culture that embraces failure. She emphasizes the importance of clear communication and detailed feedback to create a safe space for asking questions and discussing challenges. Amy also discusses the value of preparing for crises through drills and open incident channels, while encouraging constructive criticism among team members for continuous improvement.
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Set Expectations For Mistakes
- Set clear expectations up front about how mistakes will be handled and when you'll have corrective conversations.
- Tell new hires if a first mistake is forgiven but repeat issues will trigger a discussion.
Define Crisis Work Norms
- Communicate crisis expectations clearly: say whether you expect long shifts or not during outages.
- Protect your team's boundaries so they don't assume overnight work is mandatory.
Praise Beats Repetition Of Critique
- Positive reinforcement travels farther than negative feedback for sustained behavior change.
- Call out corrected behavior as soon as you see it to reinforce the improvement.