The Millionaire Real Estate Agent | The MREA Podcast 32. Difficult Conversations With Phil M Jones
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May 27, 2024 Expert in handling difficult conversations, Phil M Jones, shares dos and don'ts of phone outreach, strategies for reconnecting with past clients and navigating tough discussions like asking for a raise. He emphasizes the importance of empathy, understanding individual contexts, and using frameworks like OFQ and Past, Present, Future Arc for smooth transitions in business relationships.
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Influence Is Service, Not Coercion
- Influence differs from manipulation by integrity and serving others' best interests.
- Good influence helps people see a better option and choose it themselves.
Three Levers That Drive Action
- People move for three reasons: run toward, run away, or be emotionally lit up.
- Combining all three creates committed decisions, not micromovements.
Start Calls With An OFQ
- Use OFQ: open with a mutually agreeable fact then ask an easy-to-answer question.
- That structure gains permission and buys 30 seconds to continue the conversation.