Acquiring Minds Home Care Business: How to Buy & 2x an Agency
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May 25, 2023 Entrepreneur Jérôme Bouillon shares his experience of buying and scaling up a home care agency, including his cold calling strategy, the benefits of buying a franchise, and the importance of seeing employees as customers. He also discusses the differences between home care and home healthcare, the challenges of scaling up in the industry, and the qualities of a strategic operator.
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Scheduling Is Continuous Tetris
- Scheduling is continuous Tetris because care needs never stop and employees are often part-time.
- Strong scheduling functions are essential and justify early investment in good staff and tools.
Stop Sitting On Your Purse
- Avoid being stingy on hires and tools; invest early in key roles like scheduler and office manager.
- Hire slowly and selectively once you can afford it to prevent repeated bad hires.
Team Composition Across Two Offices
- The Asheville agency has about 30–40 payroll workers including schedulers and a nurse.
- The smaller Lenoir office runs with an office manager and care coordinator and needs additional work to fill hours.