This Week in Startups E980: The Next Unicorns: Alto Pharmacy CEO & Co-founder Mattieu Gamache-Asselin is working to fix the broken US pharmacy system by removing friction & aligning incentives among patients, doctors & insurers, shares insights on trading short-term profits for long-term success, combating the opioid cri
Sep 25, 2019
In this engaging conversation, Mattieu Gamache-Asselin, CEO and co-founder of Alto Pharmacy, shares his mission to transform the broken U.S. pharmacy system. He discusses unique strategies for aligning incentives between patients, doctors, and insurers. Mattieu dives into the opioid crisis, addressing accountability and ethical practices, while advocating for long-term gains over short-term profits. With anecdotes about his journey, he emphasizes operational excellence and resilience as key traits for startup founders.
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Broken Pharmacies
- Pharmacies have a negative Net Promoter Score, indicating customer dissatisfaction.
- Alto aims to improve this by addressing long wait times, unexpected costs, and impersonal service.
Pharmacy's True Role
- U.S. pharmacies primarily coordinate between doctors, insurance companies, and patients.
- They ensure prescriptions are valid, affordable, and safe, acting as a crucial checkpoint.
Streamlining Coordination
- Alto identified slow coordination between parties as a major issue in traditional pharmacies.
- They addressed it by building software and automating processes to streamline communication.