Big Law Life #108: Inside Goodwin's Client Immersion Program for Junior Associates with Lynda Galligan and Josh Klatzkin
Junior associates in BigLaw often ask for more client exposure early in their careers, but what they really need most is a clearer understanding of how clients actually operate and make decisions. In this episode, I speak with Lynda Galligan and Josh Klatzkin, both members of Goodwin's management and executive committees, and co-chairs of the firm's Business Law Department, about why the firm's early client immersion program for junior associates addresses this key development and training issue.
Lynda and Josh explain how traditional BigLaw training can delay meaningful client exposure, why business undersanding is assumed rather than a differentiator, and how understanding of a client's business needs and concerns must be learned. We also discuss how Goodwin's structured training program makes early immersion viable, what clients gain from working with junior lawyers, and how early exposure reshapes the way associates approach client relationships throughout their careers.
At a Glance 01:20 Why junior associates ask for more hands-on client experience 02:17 Why traditional BigLaw training can delay better understanding of what juniors need to know about working with clients 02:52 How Goodwin's client immersion program differs from the usual secondments 03:24 Why empathy is a core legal skill that law school cannot teach 06:30 The role of intensive first-year training in preparing juniors for client work 07:31 Why doing excellent legal work is the baseline, not a competitive advantage 08:08 What associates learn by seeing clients as people with careers and pressures 09:52 Why consistent early training matters more than ad hoc learning 11:02 How immersion opportunities are identified and matched 13:35 The criteria clients must meet to participate in the program 15:39 Why clients repeatedly request junior associates after trying the program 16:26 What happens when immersion leads to in-house offers 18:16 How immersion strengthens firm-client relationships in unexpected ways 21:52 Addressing associate concerns about missing firm relationship-building 24:42 How partners evaluate the value of early client immersion 26:27 Why firms may need to rethink associate training more broadly 29:06 How early client exposure builds confidence long before partnership is in view
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Reach Lynda Galligan:
https://www.goodwinlaw.com/en/people/g/galligan-lynda LinkedIn: https://www.linkedin.com/in/lynda-galligan-41ab058/
Reach Josh Klatzkin:
https://www.goodwinlaw.com/en/people/k/klatzkin-joshua LinkedIn: https://www.linkedin.com/in/josh-klatzkin-a186022/
Interested in doing 1-2-1 coaching with Laura Terrell? Or learning more about her work coaching and consulting? Here are ways to reach out to her:
laura@lauraterrell.com
LinkedIn: https://www.linkedin.com/in/lauralterrell/
Instagram: https://www.instagram.com/lauraterrellcoaching/
Show notes: https://www.lauraterrell.com/podcast