In this video, Adam Mansfield shares grounded, real-world insights from ongoing conversations with Salesforce customers, analysts, and the investment community. He explains why aggressive pricing tactics and forced product strategies are undermining trust—and how Salesforce can instead accelerate growth by refocusing on customer value, transparency, and listening. From renewals and portfolio rationalization to Agentforce and Data Cloud, this discussion outlines a more sustainable path forward for Salesforce in 2026.
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Insights for IT Negotiations