The Future of Human Work: Prologis' CHRO on AI, Creativity, and Continuous Learning

Leaders today face a critical AI dilemma: move too quickly and risk producing low-quality "work slop," or move too slowly and sacrifice a crucial competitive edge in innovation. But one global real estate powerhouse, managing 3% of the world's GDP, has successfully navigated this tightrope for nearly three years, offering a proven model for enterprise AI adoption. In this episode, Prologis CHRO Nathaalie Carey reveals how the company solved this dilemma with an "innovation first" strategy, a journey that began by deploying an enterprise version of ChatGPT well ahead of the curve. Prologis achieved this by deliberately empowering its workforce, intentionally prioritizing widespread innovation over premature governance. By providing direct access to tools, supported by strategic training, the company drove 95% adoption rate and sparked over 1,000 crowdsourced custom GPTs. Carey explains how the company built trust by reframing AI as a "bargain" to trade mundane tasks for high-value strategic work. She also details the company's evolution from using AI for basic information gathering to utilizing it for complex decision-making and upcoming "agentic AI" workflows for processes like underwriting and background checks. Carey argues that as AI becomes a "great equalizer" for technical skills, the true competitive advantage lies in balancing technological speed with authentic human connection and the power of human imagination.

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