Planet Money The flight attendants of CHAOS
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Oct 4, 2023 Explore the innovative CHAOS strategy used by flight attendants during the tumultuous 1993 contract negotiations with Alaska Airlines. As tensions rose, the union kept everyone guessing to counteract potential replacements for striking workers. Hear how they created disruption and uncertainty, forcing the airline to react dynamically. Dramatic moments unfold when attendants refuse to board flights, showcasing the emotional stakes involved. This cunning approach not only altered the course of the negotiations but also influenced modern labor tactics across industries.
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The TWA Threat
- In 1986, TWA flight attendants went on strike, but the airline permanently replaced them.
- This legal workaround effectively fired striking workers, setting a precedent.
Alaska Airlines' Dilemma
- Alaska Airlines flight attendants faced a similar situation in 1993.
- The union worried that striking would lead to permanent replacements, like at TWA.
CHAOS is Born
- The flight attendants devised CHAOS: "Create Havoc Around Our System".
- This strategy aimed to inflict the economic pain of a strike without actually striking.