Interview with John Hall of Newby Management

Jun 21, 2022

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Welcome back to the Passive Mobile Home Park Investing Podcast, hosted by Andrew Keel. On this episode of the Passive Mobile Home Park Investing Podcast, Andrew talks with John Hall of Newby Management. John and Andrew discuss several items including: overcoming tough hurdles, advice for passive MHP investors and the unique perspectives John has on managing mobile home park communities from his long career in the space. In addition, John Newby and Andrew Keel also discuss the similarities and differences when it comes to the property management of RV parks and mobile home parks.

John grew up in the manufacturing housing community industry, as his mother and father managed RV communities throughout their careers. John started at Newby Management in 2012 as a regional manager and has worked his way up to now being the President of Newby Management since 2020. Newby management oversees forty-five higher-end amenity rich properties primarily in the Southeast and Florida.

***Andrew Keel and Keel Team Real Estate Investments (Keel Team, LLC) do not endorse any interviewee. This interview is for informational purposes only and should not be depended upon for investment purposes. ***

Andrew Keel is the owner of Keel Team, LLC, a Top 100 Owner of Manufactured Housing Communities with over 2,000 lots under management. His team currently manages over 30 manufactured housing communities across more than ten states. His expertise is in turning around under-managed manufactured housing communities by utilizing proven systems to maximize the occupancy while reducing operating costs. He specializes in bringing in homes to fill vacant lots, implementing utility bill back programs, and improving overall management and operating efficiencies, all of which significantly boost the asset value and net operating income of the communities.

Andrew has been featured on some of the Top Podcasts in the manufactured housing space, click here to listen to his most recent interviews: https://www.keelteam.com/podcast-links. In order to successfully implement his management strategy Andrew's team usually moves on location during the first several months of ownership. Find out more about Andrew's story at AndrewKeel.com.

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Talking Points:

00:21 - Welcome to the Passive Mobile Home Park Investing Podcast

01:38 - John's journey into the mobile home park management space

03:30 - Park-owned homes and tenant-owned homes

04:00 - John's team and the management systems at Newby Management

05:20 - Tools and software in MHP management

07:17 - RV park management

10:06 - Project management for CapEx tasks and infill for manufactured housing communities

11:27 - Toughest hurdle in mobile home park management

12:52 - Common age of residents in the communities (in Newby's portfolio)

14:45 - Things mobile home park owners overlook when calculating budgets and underwriting

15:43 - Mistakes to learn from (from Newby or other owners)

17:21 - Important things passive investors need to look out for when investing into mobile home parks

19:36 - Tips for selling mobile homes when they arrive on site

22:10 - Top KPI's John uses at Newby

23:15 - John's perfect mobile home park

24:15 - Hiring Newby

25:16 - The future of manufactured housing communities

26:59 - Getting a hold of John and Newby Management

27:17 - Conclusion

Links & Mentions from This Episode:

Newby Management: 941-721-0046

Newby Management: https://www.newbymanagement.com/

Keel Team's official website: https://www.keelteam.com/

Andrew Keel's official website: https://www.andrewkeel.com/

Andrew Keel LinkedIn: https://www.linkedin.com/in/andrewkeel

Andrew Keel Facebook page: https://www.facebook.com/PassiveMHPinvestingPodcast

Andrew Keel Instagram page: https://www.instagram.com/passivemhpinvesting/

Twitter: @MHPinvestors

Quotes:

"I think it's still quite a bit more seasonal in the RV spaces. You get a different tenancy over the summer than you do in the winter." - John Hall

"We operate under a philosophy that we serve three different customers. We serve the community owner, we serve the community residents, and then we serve our Newby team members." - John Hall

"Yeah, we have very few family communities in our portfolio. The majority are 55 plus." - John Hall

"I think the biggest thing that I've seen here recently is people that come from another sector of housing to invest and they don't fully understand this industry and try to treat it like traditional housing or apartments." - John Hall