Episode 617 Agency Talk Year In Review With Ryan Waterbury

In this podcast episode, Rob Cairns and Ryan Waterbury conduct a comprehensive year-in-review for 2025 while looking ahead to 2026. The hosts discuss the critical importance of customer support systems and the technical challenges of WordPress core updates during the busy holiday retail season. A significant portion of the conversation focuses on artificial intelligence, highlighting its role in streamlining agency processes and commoditizing traditional web development. They also emphasize the necessity of digital visibility and email marketing as essential tools for lead generation in an increasingly noisy online landscape. Finally, the duo explores the need for business backup plans due to recent major cloud service outages and the impact of evolving privacy regulations on data collection.