Stephen Christopher, the founder of WIT Digital, came on the show today to interview Tersh about how he is able to run Service Emperor, an HVAC, plumbing, and electrical service business, from anywhere in the world!

Tersh explains how he is about to keep culture up, continue training techs, and maintaining inventory! All of this while still being able to watch over the traditional office staff all day too!

Here is a shortlist of items discussed in today's show:

Managing CSR's & Dispatchers
Maintaining a strong culture while staying virtual
Training both service techs and office staff without physically being together
Inventory control
Call board & how to remote dispatch techs
Pros & Cons of being remote & virtual
What they do with their trash!

Follow Tersh more on social media @tershblissett and Service Emperor @serviceemperor & website, YouTube, Facebook, Instagram

Use the CRM Tersh uses ThermoGrid

Connect with Steven - website, YouTube, Facebook, Twitter, Instagram, LinkedIn

Service Business Mastery Podcast

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