S11 Ep28: Inside Amazon’s Big Bets: Leading on Climate and Delivery

Guests: Sarah Mathew (VP, Delivery Experience) & Kara Hurst (Chief Sustainability Officer) of Amazon

How do you lead responsibly at scale in a world defined by complexity?

In this episode, Amazon executives Kara Hurst and Sarah Mathew share how they approach some of the most pressing challenges in global business today: climate impact, water scarcity, customer expectations, AI-driven energy demands, and improving delivery across thousands of communities.

 

Drawing on real examples from Amazon’s climate pledge, same-day delivery expansion, and customer-driven innovation, Kara and Sarah illuminate three capabilities every future-ready leader must master:

• Innovating at scale to create real-world impact
• Using customer signals to drive operational and strategic decisions
• Leading with transparency to accelerate trust and cross-industry progress.

 

You’ll hear how Amazon uses sustainability as a strategic lever, why anecdotes often reveal enterprise-level problems, how new features reached 50+ million uses in a month, and why transparency (NOT secrecy) is becoming a defining leadership advantage.

 

If you’re an executive navigating transformation, ESG expectations, or large-scale systems change, this episode offers a rare inside look at leadership in a decisive decade.

 

Other episodes exploring Amazon:

- Logistics as Lifelines: Amazon’s Disaster Relief Programs with Bettina Stix & Andrea Fava

- Tech with Purpose: Protecting People with Innovation with Aaron Parness & Beryl Tomay

- How Moonshots & Robots Put Packages on Your Porch with Steve Armato

 

 

 

For daily wisdom from our guests, be sure to follow us on LinkedIn.

 

RESOURCES:  

Learn more about Amazon’s sustainability initiatives at https://sustainability.aboutamazon.com/.

 

Our host Maureen Metcalf posts a newsletter every week on LinkedIn. You can subscribe here. 

 

Maureen’s latest book is Innovative Leadership & Followership in the Age of AI. You’ll find details about it at https://bit.ly/LeaderInAI, or check out the Kindle version at https://amzn.to/44buVz8. The audiobook version is now available at  https://amzn.to/4dTCleZ.

 

Her other 10 books are available on Amazon here. 

 

-----------------------  

OUR PODCAST TEAM:  

Host & Executive Producer: Maureen Metcalf

Editor & Executive Producer: Dan Mushalko

Graphics Editor: Stacia Rogan

Booking Producer: Jenna Reik

Sponsorship Sales Manager: Kristine Gross

Theme Music by Pavel Bekirov from Pixabay.

 

CONNECT WITH US: 

YouTube: @InnovatingLeadership 

LinkedIn: https://bit.ly/ILI-LinkedIn2 

IWebsite: InnovativeLeadershipInstitute.com 

 

Loved this episode? Leave us a review and rating! 

-----------------------  

About Our Guests:  

Kara Hurst is the Chief Sustainability Officer at Amazon. In this role, she leads the worldwide teams working on environmental sustainability, human rights and social impact across the company. Kara joined Amazon in 2014 to build its sustainability roadmap and led the company’s evolution toward more sustainable operations, transportation, products, and packaging. She also oversees changes in Amazon’s carbon-free energy strategy and efforts around water stewardship, reduced waste, and biodiversity. Under her leadership, Amazon announced its commitment to be net-zero carbon by 2040 and co-founded The Climate Pledge, which now has over 550 signatories. Kara holds an undergraduate degree from Barnard College of Columbia University and a Master of Public Policy (MPP) from the University of California, Berkeley. She serves on the Board of Directors of Water.org and Stolen Youth.

 

Sarah Mathew is Amazon’s Delivery Experience Vice President, leading a worldwide product and technology organization that builds and enables products, programs, and services that make it easier for customers to control when, where, and how they receive earth’s largest selection. Her team owns all delivery-related CX throughout the customer shopping journey, including the Your Orders page and all delivery-related notifications, and leads programs like Same Day delivery, Amazon Day delivery, No-Rush shipping, and non-Prime shipping. Sarah joined Amazon in 2013 and has held a number of roles within the company, including being part of the founding team for Amazon’s first physical stores and helping launch and lead the free on-site COVID testing program for Amazon frontline employees. Prior to joining Amazon.com, Sarah spent six years in brand management at Johnson & Johnson Consumer Companies. She received her undergraduate degree from Harvard College and an MBA and an MS in Environmental Science from the University of Michigan.