Matt Sims is the President EMEA at Alorica. He is based in the UK.
Headquartered in the US, Alorica has recently been leaning into Europe so Mark Hillary called Matt to explore the differences between the European and American CX markets and how economic uncertainty may affect CX and BPO strategies.
https://www.linkedin.com/in/matthew-sims-7892542/
https://www.alorica.com/
