#159 Leader Communications - Part 3: Having tough conversations (ft. Prina Shah)

In part three of our five-part Leadership Communication series, we are joined again by Prina Shah, host of Ways to Change Your Workplace and author of Make Work Meaningful, for a deep and practical conversation about tough conversations.

We explore why so many of us avoid difficult discussions at work. We start with a fear of conflict and people-pleasing tendencies, and move through to the discomfort of delivering messages we may not fully agree with. We unpack the psychology behind avoidance, including the concept of cognitive dissonance and how leaders can move toward greater alignment and integrity.

The episode covers real-world workplace scenarios such as delivering bad news, responding to crises, addressing toxic behaviour, and navigating polarised views and misinformation. We also discuss how silence can unintentionally signal indifference or approval, why empathy must sit at the centre of any challenging conversation, and how leaders can create space for honest, respectful dialogue even when tensions are high.

Then, we give you the practical strategies for approaching difficult conversations with clarity and confidence, even when you cannot change the situation. At its core, this episode is a reminder that leadership is not about avoiding discomfort, but stepping into it with courage and clarity.

Listen in to get the lowdown.

Links mentioned in this episode:

• Prina’s website
• Prina’s LinkedIn
• 90 minute Strategy Power Session
• Public workshops and training
• Less Chatter, More Matter - Mel’s book
• Template packs
• Change Isn't Hard! - Mel's book
• Sign up here to the fortnightly mail out of free resources!

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