The Rent Roll with Jay Parsons EP#27 Dom Beveridge | Why Is Renter Turnover So Low?
12 snips
Mar 27, 2025 
Dom Beveridge, founder of 20 for 20 and a leading voice in proptech, joins the discussion on why renter turnover remains surprisingly low. He dives into rental market trends post-COVID, revealing that retention rates are now at 56.3%. The conversation also explores how technology is redefining resident satisfaction and operational efficiency, plus the buzz surrounding advancements like AI. Beveridge shares insights from his annual report, shedding light on impactful trends shaping the multifamily industry.
AI Snips
Chapters
Transcript
Episode notes
Rent Increases and Retention
- Slower rent increases are a factor in high retention but don't fully explain the trend.
- Small differences in renewal rent increases likely won't significantly influence most renters' decisions.
Home Purchase Costs and Retention
- The increased cost of buying a home versus renting contributes to high retention.
- However, this doesn't fully explain the trend, as retention has been high since COVID, even during a home sales boom.
PropTech's Role in Retention
- Improved PropTech for resident experience and renewals, like advanced portals and gamification, likely contributes to high retention.
- Less friction in the renewal process, coupled with lower rent increases, encourages renewals.