Stuff I'm Reading May 2016: Bad Patient Experiences...

As is often the case, I have too many open browser tabs full of articles that I was going to potentially blog about. This slows down my Mac (thanks, Chrome!).So, it's time for me to clear out my backlog and a little mental overhead... to share some articles I've been reading with some quick notes, instead of doing full blog posts. Well, I'll get my backlog down a little. Why Giant Hospital Systems Might Be Getting it Wrong Resiliency Training - Important but Not Nearly Enough 'Lean Six Sigma' comes to the VA; Collins cheers Rotarians tour hospital to see improvement model