In this episode of the Radical Innovators podcast, host Frank Congiu sits down with Stephanie Fehr, chief people officer at UnitedHealthcare, who discusses her career journey, how her company is using AI and what shapes her leadership style.

Stephanie shares her perspective on why leadership is a critical, research-based skill rather than a "soft skill" and how creating the right environment is essential for innovation. The conversation also explores how UnitedHealthcare is navigating AI, particularly by leveraging it to enhance — not replace — human connections and fuel employee development.

Key topics discussed in this episode include:

leadership as a science: why leadership is the most important skill to develop and how it is rooted in valid, reliable research
the power of feedback: how UnitedHealthcare introduced a "behavioral language" to provide objective, actionable feedback to employees
AI as an enabler: using AI to lift administrative burdens from doctors and employees, allowing them to focus on unique human skills like empathy and providing support
skills-based culture: how AI helps employees identify their strengths and acquire the specific skills needed to achieve their career goals
humility in learning: why "learners will rule the world" and the importance of being humble enough to learn from anyone in an organization

Radical Innovators #17 leading with connection: empowering teams and always learning with UnitedHealthcare’s Stephanie Fehr