[One Question] Investing in Customer Success with Michael Anderson co-Founder of Etail Solutions

Oct 31, 2017

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Michael Anderson is the CoFounder of Etail Solutions, they are a Multi-Channel Commerce Solution for High-Volume Merchants.

Etail Solutions' Platform provides high volume merchants (average starting size of $250k/month) with a toolset including online sales channels automation, order management system, global pricing/repricing controls, supplier integrations, product catalog management and data warehouse reporting.

Etail's focus is to drive efficiency to allow them to scale without having to add staff or increase expenses.

Here's a glimpse of what you'll learn:

[1:05] Jeremy introduces his guest, Michael Anderson.
[2:30] A big obstacle, the ability to scale.
[5:30] Michael talks about how he helped a client with automation.
[8:30] A story about growing and scaling a business.
[12:30] Unique sourcing can make a huge difference!
[16:00] Conferences and shows that Michael and his team attend.
[19:00] Pushing for customer success.
[22:30] Michael talks about navigating work life balance.

In this episode…

What comes to mind when you hear the term, "Customer Success?" Does it make you think of a company that puts it's customers first? How can business leaders like you find ways to communicate to your customers that their success matters to you? On this episode of Inspired Insider, you'll hear from entrepreneur and innovator Michael Anderson. Michael and his team at Etail Solutions are at work building and sustaining a reputation for helping their clients thrive in the marketplace. At the end of the day, it's all about adopting a proactive rather than a reactive approach to the customer experience and helping them meet their objectives. To hear more about this subject and other helpful insights from Michael, make sure to catch this informative episode!

One of the big buzzwords on the marketplace today is automation. Does your company utilize automation? Can you imagine the impact you would see in your company if you could free up your time or the time of your key leaders? On this episode of Inspired Insider, you'll hear from Michael Anderson as he shares how his company, Etail Solutions has helped leaders like you embrace automation. It's by no means, an easy road to travel, there are costs and other challenges involved with adopting an automation centric approach, but the payoff can be huge! Learn more from Michael and the helpful stories he has to share on this episode!

What steps have you taken as a business leader to ensure that you have enough fuel left in the tank for your friends and family? How do you navigate a healthy work-life balance? On this episode of Inspired Insider, entrepreneur and innovator Michael Anderson opens up about his own journey and how he focuses on the people that matter the most to him. Michael doesn't make the equation any more complicated than it needs to be when the workday is done, Michael becomes unavailable. He clearly holds the time with his family as a top priority and his actions reflect that. What lessons can you learn from Michael's story? Find out on this episode!

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Sponsor for this episode

This is part of the Prosper Show Ecommerce Mastery Series where top Sellers and Experts teach you what really works to boost your ecommerce business. They have an amazing conference with some of the top Amazon sellers and industry leaders.

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Rise25 is where entrepreneurs of 6,7, and 8 figure businesses come together live and in person every few months to solve their biggest business challenges through this high-level Mastermind group. Each member leaves each week with lifelong friendships and actionable steps to take their business to the next level. Check out Rise25.com - a group run by myself and cofounder John Corcoran. Rise 25 is application only.