Self-Funded Making Healthcare More Human...Using AI | with Amanda Volner
Sep 23, 2025
Amanda Volner, AVP of Broker Partnerships at Healthee and pharmacy expert, shares her insights on making healthcare more human through AI. She highlights the limitations of AI, emphasizing that critical thinking and personal relationships remain essential. Amanda discusses Healthee's innovative approach to hyper-personalized healthcare experiences, including care navigation and pharmacy cost management. She also opens up about the challenges of balancing her career, single motherhood, and the importance of sobriety in a demanding industry.
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Use AI For End-To-End Enrollment Guidance
- Use AI-driven decision support during open enrollment to create a single benefits hub.
- Guide employees through medical, voluntary, and supplemental choices to increase correct enrollments.
Direct Members To Cost-Effective Providers
- Do surface direct-contract and high-value network options at decision time so members pick lower-cost providers.
- Prompt members before they follow default referral habits to avoid costly out-of-network care.
Three-Layer Data Pyramid
- Navigation works by layering broad data, plan design, and individual user data to create tailored recommendations.
- That stacked approach produces accurate member-specific cost and provider guidance.