The Jordan Harbinger Show

566: Brian Chesky | Lessons Airbnb Learned to Survive the Pandemic

17 snips
Sep 28, 2021
Brian Chesky, the co-founder and CEO of Airbnb, shares his insights on navigating the crisis of the pandemic. With a staggering 80% drop in business initially, he emphasizes how maintaining a startup mentality allowed Airbnb to adapt and thrive. Chesky discusses the emotional rollercoaster of watching Airbnb's shares soar post-IPO and the importance of community in business. He also explores the future of travel, highlighting how the pandemic has reshaped it, and reveals lessons in resilience and innovation that came from this unprecedented challenge.
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INSIGHT

Travel Like a Human

  • People crave connection and belonging, not just accommodation.
  • Airbnb succeeded by tapping into this desire for authentic local experiences.
ANECDOTE

Unscalable Actions

  • Early on, Chesky personally photographed hosts' homes and paid them with handwritten checks.
  • This hands-on approach helped them understand their users and refine the Airbnb concept.
ANECDOTE

Cereal Entrepreneurs

  • To solve a cash crunch, Chesky and Gebbia sold Obama and McCain-themed breakfast cereal.
  • This unconventional approach demonstrates their resourcefulness and resilience.
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