#837: Domo Chief Design Officer Chris Willis on what to do about the trust deficit in enterprise AI

Imagine your biggest AI-powered marketing decision is challenged by your CEO or legal team. Could you, right now, defend both the outcome as well as how the AI arrived at that conclusion?

Agility requires more than just speed; it demands the confidence to act on insights decisively. That confidence is impossible if the tools making the recommendations operate like an unexplainable black box.

Today, we're going to talk about the growing trust deficit in enterprise AI. While we’re all chasing the speed and convenience automation promises, many leaders are realizing that fast answers are useless—and even dangerous—if you can’t verify or defend the logic behind them. We’ll explore how to move beyond 'black-box' systems to build an AI strategy grounded in transparency, credibility, and true, defensible decision-making.

To help me discuss this topic, I'd like to welcome, Chris Willis, Chief Design Officer & Futurist at Domo.

About Chris Willis

Chris Willis is Chief Design Officer at Domo, where he brings more than 25 years of design and product leadership to the company’s data, analytics, and AI platform. Since joining Domo early in its history, he has played a key role in shaping the platform’s design strategy, helping make complex data more accessible and useful for customers across industries. Before Domo, Chris co-founded HOUR Detroit magazine and Footnote.com (now Fold3.com), which was acquired by Ancestry.com, and worked as an award-winning illustrator, journalist, and author. His experience blends design thinking, technology, and emerging trends to drive innovation and build tools that solve real business problems.

Chris Willis on LinkedIn: https://www.linkedin.com/in/cwillis

Resources

Domo: https://www.domo.com/

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