In HR we deal with many upset people. Perhaps it's not daily but it's pretty frequent. This video will give you some tips on how to deal with situations like:
"My leader is an a**hole... RIGHT?"
You: "Look at my nice presentation about [policy]." Employee: "We don't want to talk about that, let me tell you about 🧨!"
"My compensation is so unfair compared to..."
As HR we need to deal with the issue, but we also need to arm ourselves to deal with the situation professionally and bring back some calm. As Roxanne Derhodge points out when people are emotionally worked up, they stop using the reasoning brain. EVERYONE knows what I'm talking about because it happens to all of us.
Roxanne is registered psychotherapist, corporate consultant, keynote speaker, trainer and author. She has her own podcast called Authentic Living with Roxanne.