Pharmacy Podcast Network

Pharmacy Profit Summit 2026 + Rare Disease Day 2026 | TWIRx

Feb 27, 2026
Richard Ferris, PantherRx clinical leader focused on rare disease care coordination. Dr. Lisa Faast, founder of DiversifyRx and organizer helping independents adopt tech and boost profits. They discuss Pharmacy Profit Summit strategies for automation, AI, diversified revenue, and technician empowerment. Then they cover Rare Disease Day research on communication gaps, care fragmentation, and tech solutions for personalized specialty care.
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ADVICE

Use AI To Multiply Technician Productivity

  • Use AI to free technician time for higher-value tasks instead of replacing staff.
  • Lisa Faast describes technicians doing RPM, CCM, grant applications and copay optimization after AI handled data entry and routine outreach.
INSIGHT

Small AI Costs Can Deliver Big Returns

  • Small AI investments can yield outsized returns when applied to repetitive pharmacy tasks.
  • Faast says a $20/month AI subscription can be amplified by following a simple AI roadmap in community pharmacy.
ADVICE

Automate Routine Workflow Not Just High-Tech Puzzles

  • Combine AI with non-AI tech (PMS automation, bots) to avoid relying on humans for every workflow.
  • Faast urges pharmacies to automate refill outreach, payments, and data entry to stay competitive.
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