Practice Growth Deep Dive: Dr. Benjamin Friberg and Jennifer with Thrive Family Dentist

How they strive to treat every person who walks in their doors equally with love, dignity, and respect, and how they provide a place where people feel known

What they track daily to make sure patients are having the best experience in the practice

The importance of educating patients on the value of the service provided when going out-of-network and FFS

Their process for patient financing, like with Wisetack, as well as their in-house payment plan

How Dental Intelligence Engagement helps their communication with patients

How cross-training empowers their team members to take ownership of different parts of the practice

How their case acceptance is at 80+% and how they keep it high

How clear communication throughout the treatment plan process eases patient anxiety and how their office dog, Meadow, also helps with that process