How To Address The Root Causes Of Frustrations From Waiting

Waiting in line is a bad experience. Except that's not always true. Learn what makes some waits unbearable, while others are tolerable at worst, and a memorable part of the experience at best.

·       Where is my bus? Impact of mobile real-time information on the perceived and actual wait time of transit riders

·       Timing is right for T riders, businesses

·       Subway Countdown Clocks Are Good For Business

·       Houston airport baggage claim

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Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

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