Inside Aesthetics Ep 50 How to Communicate Effectively | Grazina Fechner
Episode 50 hosts Grazina Fechner (Media and Communications Expert from Sydney, Australia)
Affectionately known as 'Griz', she's a trained media expert and regular on Channel 7 to give her quirky assessments on communication and interactions between people.
Communication between doctors and patients, in business or anyone else is a key skill - yet we're never taught how to do it. In the first of two episodes with Griz, we go into the basics of optimising communication, the art of listening and learn why men need to stop trying to solve female problems!
0:00 Introduction 3:19 Meet Grazina Fechner 5:16 Career Background From Teaching to Media and Pharma 9:44 Starting a Training and Development Business 11:56 Leadership Skills and Leading by Example 14:01 Importance of Listening in Communication 16:30 Coaching People to Find Their Own Solutions 18:16 Behaviour Communication and TV Appearances 23:53 Using Body Language and Presence in Media 27:02 Front and Centre Training Company Overview 30:22 Making People Feel Important in Conversations 33:44 Personalizing Interactions and Building Rapport 37:39 The You Your and Your Questioning Technique 41:39 Genuine Engagement Versus Scripted Communication 45:36 Small Gestures That Build Strong Relationships 48:05 Using Names and Personal Details to Connect 51:43 Social Media and the Rise of Self Promotion 57:32 Impact of Social Media on Communication Skills 1:01:04 Judgement and First Impressions Online 1:03:30 Balancing Social Media With Real Human Interaction 1:07:48 Importance of Face to Face Communication 1:12:19 Dopamine and Positive Social Interaction 1:16:00 Greeting People and Creating Strong First Impressions 1:19:56 Learning Communication From Older Generations 1:22:22 Storytelling as a Lost Communication Skill 1:25:07 Modern Attention Spans and Communication Challenges 1:27:43 Corporate Training Philosophy and Adult Learning Styles 1:30:37 Moving Away From Death by PowerPoint Training 1:33:59 Coaching and Reinforcing Learning After Training 1:36:53 Understanding Client Environments Before Teaching 1:39:25 Making Training Interactive and Practical 1:42:10 Handling Resistant or Experienced Employees 1:44:30 Using Engagement Activities to Drive Learning 1:48:40 Applying Communication Skills in Business Leadership 1:53:30 Motivating Teams Through Personal Drivers 1:55:45 Finding What Motivates Each Individual Employee 2:00:30 Observing Behaviour Instead of Directly Asking 2:03:05 Using Recognition and Appreciation as Motivation 2:05:40 Practical Tips for Business Owners and Managers 2:10:55 Contact Details and Training Services Overview 2:13:30 Closing Remarks and Next Episode Preview