The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving 647: Former Deloitte's Chief Learning Officer on Reevaluating Our Relationship with Change, Ashley Goodall (Strategy Skills classics)
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Apr 27, 2026 Ashley Goodall, leadership expert and former HR executive at Deloitte and Cisco, challenges the idea that change equals improvement. He discusses why churn harms team cohesion and how stability, clear language, and focused fixes help people thrive. He also shares practical habits for planning and leading so teams can actually get better.
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Joining Deloitte Because Of A Tribe Not A Job
- Ashley joined Deloitte because a particular recruiting team felt like his tribe, not because he aimed for consulting specifically.
- He met human capital people who matched his interests and kept relationships from that room for 25 years.
The Reality Of Onboarding In Professional Services
- New consultants often expect step-by-step onboarding but must 'navigate' the informal networks to find work.
- Goodall relied on contacts from recruiting to land his first assignment and learned networking is essential in large firms.
Swap Ratings For Weekly Check Ins
- Replace numeric ratings with regular check-ins focused on weekly priorities and requests for help.
- At Deloitte and Cisco they moved time from arguing about scores to weekly conversations where team members state priorities and needed help.
