The Josh Bersin Company Enterprise AI Confusion: Client Discussions Explain AI Vendors, Job Redesign, and Transformation
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Feb 14, 2026 Clear-eyed talk about why AI adoption is a continuous learning process rather than a one-time transformation. Tips for avoiding vendor chaos by designing sound architecture and preventing data silos. A focus on rethinking workflows and job design for true ROI instead of mere task automation. Practical advice on speed, experimentation, trust, governance, and helping employees lean into change.
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Let Teams Experiment Before Scaling
- Start AI projects from the bottom up by letting people experiment and surface real use cases.
- Josh Bersin advises prioritizing applications after hands-on learning rather than top-down mandates.
Design An Architecture To Avoid Vendor Sprawl
- Experiment with point solutions but avoid sprawl by designing a clear architecture.
- Josh Bersin recommends involving IT to prevent data silos from dozens of vendors.
Embedded Agents Won't Rethink Workflows
- Major HCM vendors will embed agents but often only within existing workflows.
- Josh Bersin notes true ROI comes from rethinking workflows, not just automating tasks.